Temper, temper
Most of the time I can deal with people professionally and keep a modicum of politeness. However, should I have been the lucky man who had the joy of charging this woman, I doubt I would've kept my temper. Well, temper perhaps (not worth losing job for) but politeness? No.
I'm sure there's a sad history as to why this woman was addicted to drugs, but the degree of selfishness in taking her own two daughters with her on this joyride (ha! what a contradiction in terms) is simply beyond my vocabularly range