Showing posts with label frustration. Show all posts
Showing posts with label frustration. Show all posts

Wednesday, January 30, 2008

Horses for courses

I am in a bit of a quandary.

My team has been offered a particular training course. At least 3 of the PC's want to do it.

Although the final decision is the governors, he's asked us skippers to say who we think should be top of the list.

How do we- how do I- do this? The governor's forwarded on all the latest stats for the team- the usual stuff of whatever the statmonkeys can access via their IT systems- so arrests, stop searches etc.

Now this is total anathema to me. I hate statistical comparison. I reckon that the available statistics that can be measured may equate to roughly 20% of our police work. The list of things that aren't statistically compiled is endless- death messages, accidents, sudden deaths, court appearances, spending an extra half an hour having a cup of tea with a victim. All this counts for nothing in the team performance indicators.

But now I'm in a position where I have to give someone a sought after course and be able to justify why. Suddenly, it becomes very easy to jump on the stats bandwagon and justify it like that.

But if I do, I suddenly become part of the system which I hated as a PC and do still now.

Any suggestions for alternatives gratefully recieved. Names out of a hat isn't really an option. One of the PCs who would like to do this course isn't really suited for it, certainly not as much as the other two, and I need to be able to justify somehow him not being the the first name.

Saturday, December 08, 2007

Two pennies

Every blog has been ranting about our pay award. 1.9%.

Now I don't think we as a rule a particularly badly paid especially when compared to some other emergency services. Can't say I particularly like a pay increase below inflation though, that's really a tad off.

I don't know the ins and outs of the whole history of police pay but as far as I can tell some time ago an agreement was reached with the incumbent government that in return for the right to strike we would be guaranteed a certain pay increase each year. Quite what the mechanisms were regarding that I have no idea but the point is this government has reneged on that agreement.

MPs have such a cushy life which is what really makes this sting. Take a look at Coppers Blog for the best comparison of MPs claiming expenses for everything left right and centre. I have to buy my own torches, batteries and belt kit as the job issue ones are invariably poor quality. MPs can even claim a cycling to work allowance! At their rate, I'll have a pound a day thank you very much. Not much, but it'll buy me and the wife a takeaway at the end of each month. Oh except we don't have a cycling allowance.

I would've accepted 2.5%. What has really wound me up is the way the Jacqui "I live in an awfully nice area" Smith has said she accepts the 2.5% recommendation but won't backdate it to when it should have been implemented, making it a reality of 1.9%. Its underhand, sneaky and frankly I'd like to..... (I've been pondering what to say, and I still can't think of anything postable)

Here's the reality for me. I parade 6 officers to cover an urban / suburban population of approx 70,000. I spent 9 hours of my last shift writing a report regarding one individual person. On night shift there are dozens of spare car park spaces but come the morning every one is filled by someone, but who I never know as they're never with me on response work. Safer Neighbourhood teams have been set up with people taken from response teams to do the work response teams don't have enough time and resources to look at. The ethos of management revolves solely around perfomance indicators (and inextricably linked- whether the Superintendents get their bonus). "Support" Squads are set up with fat overtime budgets to target specific crimes (which are always but ALWAYS linked to performance indicators and bonuses) whilst team inspectors can only authorise overtime when it is completely unavoidable (i.e. arrest). They face discipline if it is overbudget and yet if there is an underspend the money is taken away from them to feed another support squad.

I knew there was a reason I didn't initially want to post about this. It winds me up just how messed up this system is. And the blame completely lies with the Labour Government as far as I'm concerned. I've not been in quite long enough to have worked under the Tories but this lot are obsessed with target culture and imposing a financial reward and sanction scheme on a job that essentially cannot be measured effectively with any statistical means. And those aspects which can be measured cannot give an accurate reflection of what they are meant to. 4 out of 5 crimes aren't investigated? So we are expected to put out witness appeals for every car window smashed as John Random forgot to put his TomTom away? There is often a reason why crimes are not investigated beyond their initial investigation. We don't have the resources to stand there at the following day asking people if they were present yesterday, to pore over hours of CCTV on the offchance a suspect may have been captured. I've known people get furiously angry for us not checking 8 hours of CCTV when they found their car window had been smashed in a car park. No suspect description, not known if he was a he or a she or in a car of their own, utterly unrealistic proposition. But my goodness she went mad at me for not doing it.

This post has gone on long enough, apologies.

Thursday, October 04, 2007

Too much

I know I haven't posted much recently on "real" police jobs, i.e. stuff I've been going to.

A couple of reasons- a course, one which I feel Inspector Gadget would have particularly loved, a course which can be summed up that if someone is underperforming, its actually my fault. It took a week of seminars, role plays and discussions, to tell me that, and that's about all I can remember. Well, that and the fact I was now called a delegate, the trainers were now to be called facilitators, and we didn't have to wear ties.

That aside, I came to the conclusion last night I'm trying to do too much. I'm involved in projects with various senior management teams trying to improve practical stuff at my (i.e. response) level, I'm in consultation with a specialist branch developing a training package because I found out my troops are completely unsure about how to deal with these particular incidents and are running on a combination of rumour and common sense. Which most of the time is fine, but its when it goes wrong it will come back to bite them. If a standard operating procedure regarding a particular call is published deep in the job intranet files somewhere, it doesn't matter how little publicity it has or how hard it is to find, if its published it is assumed everyone knows of its existence and will be called to account for why it hasn't been followed.

But now I've found this out, the responsibility has shifted on to me to bring everyone up to speed. No pressure there then.

Combine this with a new PC needing a lot development (see above about it all being my fault) who is taking up completely disproportionate amounts of my time, plus the new governor being a big fan of figures, plus a load of other stuff which is too identifiable to blog about, but all requiring computer time. The other day I spent about 5 hours in the poxy windowless box with dodgy heating that serves as the sergeants office staring at a screen trying to make headway with all the above, in addition to the usual supervision stuff I have to do with regard to crime reports and everything else, before I said "Bollocks to this", threw on my civvy jacket and took a walk round the park round the back of the nick in what was a glorious autumn day (I didn't know, see bit about poxy windowless box), where I got hassled by an over friendly squirrel for one of my Revels.

I didn't give him one.

But even then I still took my radio with me, knowing I would feel the vibrate if someone pressed the panic button and having that bit of ear specially tuned to the high pitched beep which accompanies it, so I could sprint back to the nick and be in the car within two minutes.

So I've come to the conclusion I've got to scale back. Accept the fact that changing policies at high level is a process which happens at a pace akin to evolution, and just concentrate at the moment on the stuff that needs to be done here and now. Its frustrating because I know just a few changes, and someone taking responsibility for something rather than saying "thats not my problem" would make a world of difference. But at the moment I don't have the hours in the day to be the person to take that responsbility, which is I know what'll happen. Maybe in a few months when things have settled, just not now.

As for right now, the sun is out and this is enough time in front of a computer for today. Except for one last thing. In true gadget style, here's a song that came on whilst I was writing this which fitted my mood... one of those "sing as if nobody's listening" kind of moments for me.....

Sunday, September 23, 2007

Pursuits continued

Finally managed to read through the bulk of the IPCC pursuits review.

Shockingly, most of it actually makes sense. It mostly calls for the existing guidelines to be more consistently and properly adhered to- i.e. only advanced drivers should pursue etc; fit data recorders to cars (something I wholeheartedly agree with); and a whole load of stuff to do with reporting it when it goes wrong.

The recommendation that did have me shaking my head is number 13- namely that if there are no tactical options available, there should be no pursuit.

And here lies the problem. My force no longer has TPAC- we (the drivers) are not trained in it, and it is not authorised. Apparently, it is felt it poses too much of a risk to the suspect. Therefore the only tactical option we have is Stinger.

Only traffic officers have stinger.

Last set of nights I was on, there was one traffic car across the whole district.

The end result is that despite me being an advanced driver, I effectively still cannot pursue. I have no tactical option available- and so according to the IPCC I should therefore not engage in the first place. (I tend to anyway of course, and usually end up waiting for them to crash whilst the traffic car comes from miles away, correctly second guesses which road they're going to go down, and then successfully deploy. Haven't seen it happen for a while.)

And of course, Stinger won't work on run flat tyres. Anyone else see that 5th gear show where a BMW went round their racetrack on flat run-flat tyres, and was only a few seconds slower than the properly inflated ones?

It frustrates me my force doesn't allow TPAC. A glance at the IPCC report shows the majority of pursuits happen at night. Empty roads work for TPAC, even in the suburbs. Top brass seem to wring their hands at the thought of even a suspect in a vehicle pursuit getting injured as the result of police action, and so once again the "rights" of a suspect outweigh the rights of everyone else to have a dangerous scumbag put somewhere where he can't do anyone any harm.

Which I think is what really hacks me off. I've mentioned before about the one character- a prolific burglar, I might add- on our ground who shows off how he will never stop for police, how he knows our tactics (or lack of) and knows he just has to drive as dangerously (I'm talking red lights at 70+) as he can and we'll call it off. What I'd do to be able to knock him off the road in the first few seconds of a pursuit, just to see his face.

I can but happily daydream.

Monday, April 23, 2007

Emotion of the day: Frustration

A number of reasons why.

Frustation at the lack of frontline resources. The last few days have been particularly busy and we have completely lacked the manpower to adequately answer calls. Took over an hour and a half to respond to one priority call, you know, the kind where we should be there within 12 minutes? I only know of that one because I booked in the resulting prisoner (and yes, it was a domestic)- there would have been plenty more calls where it took just as long to turn up, if at all. By the time someone becomes available and the control room ring the informant back the suspect is long gone (if there is one), its gone cold and there's nothing left but reports for assault or criminal damage or theft or whatever. And we're forced to put off sending a unit again because by now another urgent call has come out that takes priority, so the bewildered and shocked victim won't get to see a police officer until the following morning. Call that a good service?

I met some people in a local takeaway (No police canteen? Don't be silly. Its the weekend). Really nice folks, we were chatting away while Mrs Leng and her family beavered away in the kitchen getting our tea. They were a touch surprised when I told them just how few police cars covered their neighbourhood (and the surrounding ones). By that time, half the cars had prisoners in and we had the grand sum of 2 police vehicles covering a big area. No neighbourhood police teams on at this time of night I'm afraid. Just us, the slightly mad officers staffing the response teams at all hours (i.e. not just monday to friday) because for some strange reason they're committed to trying to make a difference for when someone has to call 999.

Frustration at humanity. In Urbanville centre, there is a well organised group of persons (having to hold my tongue here) who come to town to prey on the people out getting drunk and careless with their belongings. I lost count of the sheer volume of calls from people saying either they've seen someone pickpocketed or have lost something of their own.
Frustration at the justice system. It is nigh impossible to convict these pickpocket gangs. The person who takes your phone out of your pocket doesn't keep it. Within seconds it has changed hands 5 times. The victims are drunk. The witnesses are invariably drunk. I know it would be a completely futile exercise going to court. The person seen to have taken the item hardly ever (ever!) has the item on them. Poor witnesses, no evidence of item on suspect. CPS won't take long to decide there isn't enough evidence. I've come to the custody desk in the morning before and seen there are seven or eight (thirteen once!) people arrested for the original offence. But by the end of the day, all are out, NFA. Maybe once or twice one will be charged.
The only way to catch these guys is dedicated surveillance and dozens of police officers in plain clothes. But that costs money, needs an awesome amount of paperwork to justify the surveillance, and the crimes are low value, low impact. Got a better chance of voting in my own pay rise.
So week after week its the same story. Who said crime doesn't pay.

Frustration at the courts. A prolific scumbag (harsh words I know, but this one is an exception. I don't know his history, of how he's ended up the way he is. I just deal with the end result- i.e. a victim- again and again. And this bloke deserves the title Scumbag.) was sent to court a couple of months back with a raft of offences. But this bloke is clever, not a brain-addled drug addict. He turns up to court very remorseful, shaved and in smart clothes, calls the magistrate Sir, spins a yarn about his attempts to reform and always makes sure he has a few offences taken into consideration to demonstrate this. He got off with a 2 year suspended sentence last time for a raft of offences that should've got him 5 years.

So he's back out. Our burglary rate has gone in one direction. He likes nice cars this chap, and is breathtakingly arrogant in his driving after he's broken into your house and taken the keys. He knows our rules of pursuit and deliberately makes it as dangerous as he can so we have to call it off. He is good enough to rarely leave any forensic evidence at the scene but we all know its him. Driving around in one stolen motor to turn over someone else: person, house or business. The anger of my team is palpable. We're all hoping its us on for when the dice falls in our favour. Every so often, it does, and we'll have everyone available, and an insomniac who spots him at work screwing somewhere, and we'll have him. But in the meantime, we're as frustrated as hell.

I'm off down the gym.

Thursday, April 19, 2007

Policy Review? Hurrah!

Reading through Constabulary Magazine the other day, one of the eponymous job publications that somehow turn up every so often in the nick.
Their headline news is the upcoming new strategy and review for the police announced by the government.
The federation are bit annoyed about not being told about this. Enter Jan Berry, chair of the Police Federation:

"If the aim of this review is to work with the Police Service to develop a shared vision, it doesn’t bode well that as the organisation representing 140,000 police officers throughout England and Wales that we heard about it through the media this morning.
We have been calling for an independent review of policing for the last seven years and noone has been listening. We’ve had five years of piecemeal reform of different parts of policing – none of which have brought any clarity. To announce yet another review will just add to the confusion that already exists"


I liked this bit, still Jan Berry.

"Broken promises to reduce bureaucracy, indecent focus on the quantity of detections rather than the quality of service, poor IT structures and the loss of officers’ discretion to act independently, have fundamentally damaged the trust between the public and the police and the police and the Government."

Compare this with the optimistic title of the governmnents review: "Building on Progress: Security, Crime and Justice"........

As I read on, I find myself reading Ken Jones, who for those who might like to know is President of the Association of Chief Police Officers (banner headline on website: THE VOICE OF THE SERVICE). You'd have thought that he might've taken a similar line to the Police Federation: who do after all represent most of us old bill in the country. But what's this?

"We welcome this policing review to which we have submitted ideas and highlighted challenges. Whilst we wait to see the detail, we are determined to continue to do all we can to reduce bureaucracy, build on neighbourhood policing and make the best use of our resources"

There's a bit of buttering up of the government now, in almost laughable senior police management-pep-speech:

"Neighbourhood policing has made massive progress inembedding local teams in communities. We have seen public confidence levels in policing rise, and we want to improve our partnership working to ensure that we have the support and commitment of all agencies"

Ah here's why the big fat compliment to the Government Neighbourhood Policing initiative! There's a tiny tiny hint of dissent against the goverment, but only a smidgen:

"We can do even more if there was less bureaucracy and fewer targets. If the review is able to ease these pressures ‘space’ will be made for us to customise what we deliver according to what people need in their neighbourhoods"

But to round off, a couple of sentences again in suitably appropriate upper-management police speak:

"We police with the consent of the people. We are always looking for ways to be more accessible and accountable but we need to make sure that the chain of accountability from street-level policing through to police chiefs, and authorities, is not broken"

Flippin eck.

Police federation (and most police bloggers say):- Government: You're crap, and have made our life more difficult, and we feel the public are more frustrated and less trusting of us than ever before. The 95% of us not on The Latest Greatest Thing (i.e. PCSOs or safer neighbourhoods) and have to deal with the dross, dirt and despair that goes on outside the community panel meetings and reassuarance patrols- like kids in police protection, domestics, mental health problems in the community, suicides, sudden deaths, missing persons, people hit by trains (check this link- how terrible is her story??? Come on, humanity!), boozed fuelled violence, rape, messy RTA's (shall I go on?)-are fed up, under resourced and demoralised.

ACPO President says: Neighbourhood policing is great, well done Government, brilliant idea. Review? Brilliant. You can tell us again that Neighbourhood policing is great. (Tiny voice:) a little less obsession with target culture for the 95% of officers not on neighbourhood teams would be nice too. PS did I say Neighbourhood policing was brilliant?

Read Ken Jones's response in full, you decide if I've quoted him fairly or not.
Read the "Building on Progress" review, if you can be bothered with its 104 pages. I read the first paragraph by some politician called Tony which said "We have been tough on crime and the causes of crime", at which point I gave it up as a useless exercise remembering this article by a certain Inspector.

I don't know why, but I'm looking forward to the comments on this one.

Sunday, March 04, 2007

Passing the buck

On the western edge of Suburbiaville is a foster home run by Urbantown & District Local Authority. This is the place where kids with backgrounds that make you wince go to stay. (Talking of which, I had to take a girl away from her mother into protection recently, more on that another day).

Some of these kids tend to be a tad disrespectful of authority, which in moments of sanity I can understand, especially when you look at their individual histories. But what has got my wick this week is not the kids but the Authority policies which apply.

Mona is barely scraping 15. She has a curfew at the foster home, which means she has to be there by 10pm every night. As any parent of one of similar age may know, getting teenagers to abide by curfews is a touch challenging. Mona is no exception. Pretty much every weekend this year she has decided she'd rather be out somewhere else than the home and stays out late.

Pretty much every weekend this year she has been reported missing by staff. If she isn't in on her curfew time y'see, their "duty of care" is to call police. Except it isn't duty of care. Its passing the buck. Its what they have to do to prevent themselves from being criticised for not being concerned.

At the weekend, Mona goes out. She isn't in for curfew. Staff call police. Staff do nothing else. I read through the previous missing persons reports as I'm section sergeant and have to do risk assessments on all these missing bods. I read through how another Sergeant had a blazing row with the home staff, telling them that their duty of care does not completely dissolve once they've called us, they need to continue to make their own efforts to contact the "missing" person. You see, once they've called the police as per their policy, they "hand over" all investigative aspects to us. They don't even bother calling the missing kid, as it's no longer their problem. They can't even be bothered to make a phone call to speak to her.

Of course, we know as well as they do she isn't missing out at all. She's out getting bladdered with friends.

Every time Mona has been reported missing, she saunters in with likely a bit of a hangover the next afternoon.

Of course, once this happens a hapless response car has to be despatched to her to speak to her, with the hope she might tell us something about where she's been so next time we might save ourselves a bit of work and go pick her up straight away. She of course says absolutely nothing. Dont' forget that prior to this the original response car assigned to the missing person report has had to spend approx 4hrs off the road doing standard enquiries, e.g. checking with all of the regions A&E departments, custody suites, doing various computer traces.

This of course is a complete waste of their time, which the crew are only too aware of. This makes them angry at the kid and the foster home staff. And unfortunately they sometimes let them know (more by demeanour and attitude rather than anything which is said), which simply breeds further resentment on both sides.

When this landed on my desk "Here you go sarge, a great misper for you" I took an educated gamble and called the crew off all but the most basic routine checks. I classified as the lowest risk possible, spoke to the control room and scheduled it to be reassessed in the afternoon, after the time she usually comes back.

I say gamble. This is a story of the missing person who cries wolf. One day, she'll go out beyond her curfew and get herself in a world of trouble, whereupon I will probably be in a pile of big steaming poo for inappropriately classifying the risk level and halting the enquiries. But in a world of a severely reduced vehicle fleet and weekend football matches meaning a large chunk of my team are off elsewhere on public order duty, I have better things for the remaining response cars to do. Like go help search for the dangerous mentally ill person who's just escaped in Urbantown.

And yes, roughly 3pm Mona stumbles back, staying awake long enough to tell the attending officers to "f--- off" before going to sleep. Gamble pays off this time.

Tuesday, February 06, 2007

The First Whinge

Led to this link by Bloggs and SouthWest, and probably some others too, but once I read it I had to say something about it.

Its some chap at "The First Post" saying how we, the police, are lazy, scared and no good at stopping crime and are a whiney, inefficient, self-important bunch of dysfunctionals. All words taken from his text, believe me.

Personally, I think it would be much more accurate if you replaced the word "police" with "journalists"..........

But I feel I ought to add something in reply to Mr Foreman, who has quite clearly never actually gone out with a response team, (or done any kind of research at all for his article, it would seem- he is quite clearly unaware of David Copperfields writing for the same site) and realised that the front line police, who are the visible presence 90% of people see and deal with 90% of the time, are under-resourced, over-stretched and deemed an embarrasment to their senior officers for doing their jobs.

Just a subtle change in the wording to his article and I would pretty much agree with it in its entirety. Change the word "police" for "Senior Officers at the whim of Interfering Government Ministers", and it would ring true.

But by his use of the word police, he implies that myself and my colleagues actually want this absurd situation where we are perpetually deskbound, or dealing with extended enquiries. For example. One of my probationers is dealing with a shoplifting to the value of approx £30. So far, he has been working at a reasonable pace. He has so far spent approximately 14hrs dedicated to this single incident: arrest (including waiting for several hours for his legal aid solicitor), statements, collection of cctv, transferring cctv onto VHS format, interview, re-interview (we didn't have the cctv first time round. Not strictly necessary to reinterview, but it is good practice), crime report, CPS consultation. Upon his return from bail, should he return, he will be charged, necessitating full case papers. Should he not plead, then we will have a day at court. Should he be found guilty, he will probably be fined £50. Which he will steal to pay for. And so, for probably 20hrs work, or at least time during which he can't do anything else, i.e. waiting at court or for solicitors, we will have no result whatsoever.

Replicate that for every incident of assault, criminal damage and everything else that blights society and is it any wonder why there are either no police available to deal with these things, or the ones that turn up can barely disguise their dread at having to take it on.

The government in its infinite wisdom realised there was something up with police spending so much time at their desks. So instead of adopting an American system (here, I agree most wholeheartedly with Foreman) where civilian investigators deal with all the investigative side of matters, leaving police's role to identify the offences and arrest, and then leave it all in the hands of the investigators, (NB see comments here!) and so the cop gets back out on the street where he belongs; the government instead employs several thousand people who are specificially designated not to investigate anything! And the response police officer is now in an even worse situation as several officers are abstracted from response team to supervise and populate the newly created Neighbourhood Policing Teams. You know, the ones who aren't supposed to do any investigating.

So Mr Foreman, don't imply that I'm lazy and inefficient. I'm hacked off and bogged down.

Go take one of few bits of decent advice the government does have, even if it does have a fairly toe curling tagline, "Respect": Stop moaning. Get involved. Become a special (except I think you'd be too scared and lazy...?) or get involved in your local action groups. Blaming everything on us and absolving all responsibility from yourself is guess what.....? Lazy and No Good.

Thursday, October 05, 2006

Don't do it kids

I am getting fed up with calls to scumbags within inches of their lives having injected some part of their body or inhaled some godknowswhat and then having your certifiably insane pal call 999 and so us and ambulance crews turn up and get a load of abuse thrown at us from certifiably insane pal, and then the icing on the cake get thrown around by said druggie who is unpleasantly surprised to have been awoken from his comatose state.

It is not a pleasant task to have to give mouth to mouth rescuscitation to a purple faced near-zombie desperately trying to keep them alive until an ambulance can arrive laden with syringes full of some potent anti opiate which gets swiftly expunged into the nearest available piece of flesh. And then once again get a load of abuse, and as an added bonus, projectile bodily fluids.

Or then when we get called too late and we find you arse in the air, trousers round ankles, nose in carpet, hand still tightly wrapped round needle implanted firmly in place needles shouldn't go. Glorious final moments on earth.

Sometimes I wish I could take videos of these things into schools and say look kids. This is how it can end up. No stats, no medical flip charts of heart rates etc. Just videos of things like the above, or the guy high on crack having one hell of an argument with himself on a train platform and scaring the hell out of everyone.

But of course that probably wouldn't be allowed as it isn't statistically proven that usage of A leads to usage of B yada yada yada. Nuts. The intention is to scare them from even considering taking stuff. Statistical likelihoods can be shoved you know where.

Sorry, a bit of a rant. There's a a whole word of debate of how people get themselves into the state where they're taking class A which I have neither the time or energy to get into. But I am fed up with seeing the end result and seeing people who are trying to help them get abuse and injury. All the above examples happened far too recently for my liking.

Must keep sense of humour! Drugs are funny here.